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Delivery & Returns Information

UK Delivery Information

Delivery OptionsDelivery TimeCost
Free Delivery1-2 working daysFREE on orders over £45
Royal Mail Tracked 24 1-2 working days£3.95
Free Express Delivery Next Working DayFREE on orders over £65
Express Delivery Next Working Day£5.99


For standard delivery within the UK, we use Royal Mail Tracked 24.
For express delivery, we use DPD - Next Working day.

All orders placed before 1 PM will be processed and sent on the same day.
Once your order has been processed, you will receive an email
with your tracking number, please find below links for you to track your order:

Royal Mail - https://www.royalmail.com/track-your-item#/
DPD - https://www.dpd.co.uk/service/

Please be aware there may not be an update for 12 hours.
If you have any questions regarding your order please email us at support@melodyjane.com.

We are currently adding 200 reward club points to all orders that select
Express shipping at the checkout. 

Please note, unfortunately, we cannot deliver to RAF bases.


Europe Delivery Information

Delivery OptionsEstimated Delivery TimeCost
Germany International Standard 7-10 working days£4.50
ROE International Standard7-10 working days£6.50
Express Delivery  2-5 DaysCalculated at the checkout

Once your order has been processed, you will receive an email
with your tracking number, please find below links for you to track your order:

Standard delivery will be able to be tracked in the links above,
please allow time for the shipping to be updated.


Rest of World Delivery Information

Delivery OptionsEstimated Delivery TimeCost
USA International Delivery 7-14 working days£7.45
ROW International Delivery  7-21 working days£8.45
Express Delivery 2-5 DaysCalculated at the checkout


Once your order has been processed, you will receive an email
with your tracking number, please find below links for you to track your order:

Please be aware there is an ongoing issue with Royal Mail sending International
orders, due to this we have changed our delivery service to DHL.

Please be aware we cannot ship express orders to a PO box
delivery address, please ensure you add an alternative address to your order,
or we will need to send you an email which will delay your order being dispatched.

Standard delivery will be able to be tracked in the links above,
please allow time for the shipping to be updated.

Cancellations


If you would like to cancel your order before it has been dispatched,
please email us at support@melodyjane.com as soon as possible.

If we are unable to cancel your order because it has already left us and
if you would still like to cancel your order, please refer to our return
address below.

All other information is available in our Terms & Conditions.


Return Addresses 


Please find below our UK Return Address:

MELODY JANE DOLLS HOUSES LTD
Cambrian,
Bryn Road,
Towyn,
Abergele,
LL22 9HN
United Kingdom

Please include a reference to your order number in your return to
enable us to refund you as quickly as possible.
If you have any questions in relation to returning your order or you would
like to return an order from abroad, please email us on support@melodyjane.com.


Updated 2nd February 2023